COVID-19: Update 11

AS OF START OF DAY WEDNESDAY, 15 JULY 2020, PINNACLE PERFORMANCE IN WAN CHAI & PINNACLE BLACK IN CENTRAL WILL BE CLOSED TEMPORARILY.

Dear Pinnacle Athlete

In response to the resurgence of COVID-19 cases, the Hong Kong Government has announced that it will close 12 different types of businesses including gyms, gaming centres and cinemas from Wednesday, 15 July 2020.

We will therefore be closing our Hong Kong facilities at the end of our normal schedule today (Tuesday) 14th July, after our last sessions, for at least 7 days as mandated.

Although disappointing, we stand in complete support of any prevention efforts taking place across Hong Kong and always have the health and safety of our members as top priority. That being said, what can be expected for the coming week.

complimentary aCCESS

All Pinnacle Performance and Pinnacle BLACK members will receive 7-day complimentary access to sessions. Complimentary days will be automatically added on to the end of one’s current minimum term period and applicable billing details adjusted by our Administrator.

ONLINE SESSIONS

With the facilities closed, we may have a different training space, but all sessions will continue and be delivered ONLINE beginning Wednesday, 15th July.

GDS schedule and booking through the Pinnacle App will largely remain the same.

If you're a BLACK Tier member the same principle applies and your normal booking and communication methods remain.

Either way, your Lead Coach will be handling everything directly with you and will be in touch with any further information needed.

EASIER ACCESS TO YOUR SESSION

Online sessions are now on Zoom!

To gain access to your sessions, follow the steps below:

  • Book into your preferred GDS on the Pinnacle App as you normally would.

  • Once done, click on your booked GDS. You will find a ‘Join Session’ button that will serve as the link to the session (similar to the photo below).

  • Click the ‘Join Session’ button before your scheduled GDS and you will be automatically directed to the session on zoom.

Join Session.jpg

As ever, we thank you for your understanding, loyalty and support. Please continue to stay up to date on our website blog as well as pushed notifications within your Pinnacle App for recent COVID-19 developments and how this may affect our facility operations.

If you have any further questions that has not been answered here, feel free to reach out to your Lead Coach.