Dear Athletes,
Us again!
We thought we would write you just a quick note to say thank you for your hard work and flexibility during a week of unknowns, adaptability and innovation, but also to announce a few things that you will need to be aware of over the weekend moving into another week of online membership services.
THANKS
So far the attendance numbers and involvement willingness have been impressive so thank you to all of our BLACK Tier and Standard members across all the facilities for taking part in everything we have thrown at you. We are continuing multiple avenues of feedback both internally and externally in order to maximise our efficiency and delivery of online coaching, management, admin and overall membership offerings moving into next week and beyond.
FEEDBACK
Please excuse more forms and requests coming your way but the more information you are able to provide us at the moment the more we can grow with such new and unprecedented requirements and continue to evolve our model and services!
More importantly, please be brutally honest - So far feedback from you has been good to excellent, but we don’t believe you - we know we are amazing (!?) but we need you to mark scores at more extreme ends of the scale: if something is just average or you weren’t quite feeling it, don’t just knock one point off, take three. And the more worded subjective feedback you can give us in the provided boxes, the better - we promise these feedback requests won’t be permanent!
ONLINE GDS SETUP
Protocols for online GDS are no different to that of a GDS within the facility - be fully ready to start on the dot, technology issues pushed aside, energy up etc. etc. - but we know we’ve had some teething issues and are putting a few corrections together for the coming week(s) so please try and stick with us with our requests and expectations.
The earlier you book the better - currently we don’t have an automated ‘lock out’ feature on our systems but we will soon be introducing it. For now, we do ask you please to ensure you’re booked in as early as you can, latest 15mins prior - our Coaches still need to prepare well ahead of time, know who they are delivering to and how to tailor that session accordingly. If you don’t book in time (15mins before) or if you don’t book in at all you won’t have the online video link to join the session (the link gets emailed at the same time to all participants who have booked in).
NEW: STOP PRESS! ‘ON DEMAND GDS’ GOES LIVE…
Say whaaattt??
From this Saturday 4th April, 0700HKT our NEW ‘On Demand GDS’ will go live. Top recap, this is an entry-level alternative for members (and eventually non-members), free of charge to supplement home workouts in their own time - ‘on demand’. These are non-coached, follow-along video based exercises wrapped up in a familiar Explode, Load, Adapt format.
So how do you get it?
Wait for Saturday, awake with eager anticipation and plenty of energy, ensure you have online access to your trusty Pinnacle App, refresh (you may need to logout and log back in) and the icon should appear on your homepage as ‘GDS On Demand’ (see below). This is still a work in progress so please bear with us, but keep giving feedback! You will also receive forms for review of this function too.
From there, you can ‘plan the workout’ for appropriate days or go straight in to doing it there and then. It should be fairly self-explanatory (instructions are written with each session, exercises are videoed and the reps/sets prescribed and counted for you) but if you have any questions with it or issues with its use don’t hesitate to contact your Lead Coach or the admin team and we’d be happy to help.
